They’ve named the beloved tool Sage Swan-a gender-neutral alliteration that felt in line with their mission. It has significantly lowered the number of touchpoints their customer service team is responsible for. It also provides BSY the peace of mind that comes with knowing every client call is handled-and none of the clients are waiting on hold. Messenger turns missed calls into bookings through automated messages so staff can stay focused on the customers they’re with. With a remote customer service team and the help of Mindbody’s Messenger,-an AI-powered front desk-the Black Swan Yoga team does just that. Without a traditional front desk, it’s imperative their team still provides a top-notch customer service experience-with no time spent. Students walk through the doors and directly into the practice room where the instructor checks them in. With a healthy profit margin, they have been able to further fund investments important to their community, and employees-including employee benefits, enhanced yoga teacher training options, and more locations.Īn untraditional (but powerful) approach to customer serviceĪnother unique feature of BSY: You won’t find a waiting area at any location.
#BLACK SWAN YOGA SOFTWARE#
The software has enabled their revenue growth to more than quadruple into the double-digit range. They currently have 130 employees across seven corporate locations and three licensee ownership groups that manage seven studios- and a plan to expand across the country.īlack Swan Yoga (BSY) has been a Mindbody customer for many years. What started as a single studio in Austin has since grown to 14 locations throughout Texas and Colorado-becoming the largest Texas-based yoga business in the Southwest. They've broken down barriers and seen tremendous growth that isn’t slowing down anytime soon. Founded in 2009, Black Swan Yoga was named after the theory of black swan events- something unexpected that has a major impact on your life and the lives of others.
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